FAQ | Rock That Creative Job

Do I need to provide anything to you in advance of our session?

When you sign up for a session you'll fill out a short intake form that will ask you for the link to your resume / portfolio / online profile (e.g. LinkedIn) and anything else that would be helpful in preparing for our session. My goal is to help you craft the best strategy and approach to selling yourself and your work, and my ability to review your content in advance will ensure that we are able to really maximize our time together!
Why are your packages not aligned to a specific timeframes (e.g. 2 months, 8 weeks, etc.)?

I want you to move at the pace that works best for you, so my session packages only have expirations dates and are not tied to specific week or month timelines. This way, we can meet as frequently as you'd like to get the transformation you desire. You also won't be roped into a multi-month contract that you may not need once you get that next job!
What happens if I need to cancel my appointment?

I totally understand that life happens and you might need a minute to regroup! So, if you need to cancel, you will be fully refunded (minus the 3% payment processing fee) as long as you cancel prior to the 24 hours before your scheduled appointment date and time. (See next question for more details on the cancellation timelines.)
Will I be charged if I cancel less than 24 hours before the appointment?

Yes, and there are two reasons for this. One is that the fees charged not only cover our session together, but also include my advance time reviewing your content so I can come to our session completely prepared and ready to maximize your time. I begin prepping for our session 24 hours in advance so I've already begun working for you! The second reason is that my business is based on 1:1 time spent with my clients, and if a last-minute cancellation happens it doesn't allow others to book that time-slot or get my full advance-preparation that will ensure a successful session. If you have questions or concerns about a cancellation please reach out to me directly through my contact form.
What if my session package expires?

I totally understand that life gets crazy sometimes, and appointments need to be moved. Just email me if you want to extend your package. And if your package expires before we complete our sessions, and we can probably work something out if it's within a 30 days of the original expiration date.
What happens if we run out of time in a session?

I make every attempt to maximize our time together to help you achieve the goal stated on your intake form, but sometimes we do run out of time. I will confirm your goal with you at the beginning of the session to ensure that we are both striving towards the same outcome, and will keep us on track. However, since these conversations can become very detailed, I cannot guarantee that we will cover every single thing you wish to discuss in our first 50 minutes together. So, if you feel like you have a LOT you would like to go over, you may want to book more than one session in advance to reserve the time on my calendar. (Please also see the questions above regarding cancellation policy.)
Do you guarantee a specific outcome from your services?

My role is to support and assist you in reaching your own goals, but I cannot guarantee a specific outcome as your success depends primarily on your own effort, motivation, commitment and follow-through. I cannot predict and I do not guarantee that you will attain a particular result, as results will differ for all individuals. Each individual’s results depend on his or her unique background, dedication, desire, motivation, actions, and numerous other factors. Please see disclaimer copy below for further information regarding guarantees or warranties and contact me if you have further questions or concerns.
Can you tell me what salary or hourly rate I should be asking for?

Wellllll..... no. I can't tell you exactly what you should be making. But I can certainly help you think through your negotiation strategy and how to confidently approach the conversation, but as I am not an attorney, accountant or financial advisor, I cannot give you financial advice. This includes suggesting how much you should ask for during a salary negotiation. The information provided directly by me is not intended to be a substitute for professional legal or financial advice that should be provided by your own attorney, accountant, and/or financial advisor. For further information regarding financial advice, please see the disclaimer below.
What types of payments do you accept?

I accept all major credit cards (Visa, Mastercard, AMEX, Discover, etc.) directly through my site as soon as you book! Easy-peasy.
What will you do with my personal information?

Nothing but use it to contact you directly! I absolutely do not sell, trade, rent or otherwise share for marketing purposes your personal information with third parties without your consent. Your personal information is only collected when you sign up for a session, subscribe to a mailing list, download content, or respond to a survey on my website. I use this information solely to help improve the service I am providing you with to enhance your experience as a client. (Please see disclaimer below for all additional Privacy Policy information.)

Ready to get the amazing creative career support you've been looking for?

The website is owned by Jamie Roberts and Sunny Day Studio LLC.

By viewing this website or anything made available on or through this website, including but not limited to PROGRAMS, PRODUCTS, SERVICES, OPT-IN GIFTS, E-BOOKS, VIDEOS, WEBINARS, BLOG POSTS, E-NEWSLETTERS, CONSULTATIONS, E-MAILS, SOCIAL MEDIA AND/OR OTHER COMMUNICATION (collectively referred to as “Website”), you are agreeing to accept all parts of this Disclaimer. Thus, if you do not agree to the Disclaimer below, STOP now, and do not access or use this Website.

NO GUARANTEES.

My role is to support and assist you in reaching your own goals, but your success depends primarily on your own effort, motivation, commitment and follow-through. I cannot predict and I do not guarantee that you will attain a particular result, and you accept and understand that results differ for each individual. Each individual’s results depend on his or her unique background, dedication, desire, motivation, actions, and numerous other factors. You fully agree that there are no guarantees as to the specific outcome or results you can expect from using the information you receive from me directly or on or through this Website.

FOR EDUCATIONAL AND INFORMATIONAL PURPOSES ONLY.

The information provided in or through this Website is for educational and informational purposes only and solely as a self-help tool for your own use.

NOT MEDICAL, MENTAL HEALTH, OR RELIGIOUS ADVICE.

I am not, nor am I holding myself out to be a doctor/physician, nurse, physician’s assistant, advanced practice nurse, or any other medical professional (“Medical Provider”), psychiatrist, psychologist, therapist, counselor, or social worker (“Mental Health Provider”), registered dietician or licensed nutritionist, or member of the clergy. As an Intuitive Business and Success Coach, I am not providing health care, medical or nutritional therapy services, or attempting to diagnose, treat, prevent or cure any physical, mental or emotional issue, disease or condition. The information provided in or through my Website pertaining to your HEALTH OR WELLNESS, EXERCISE, RELATIONSHIPS, BUSINESS/CAREER CHOICES, FINANCES, or any other aspect of your life is not intended to be a substitute for the professional medical advice, diagnosis or treatment provided by your own Medical Provider or Mental Health Provider. You agree and acknowledge that I am not providing medical advice, mental health advice, or religious advice in any way. Always seek the advice of your own Medical Provider and/or Mental Health Provider regarding any questions or concerns you have about your specific health or any medications, herbs or supplements you are currently taking and before implementing any recommendations or suggestions from our Website. Do not disregard medical advice or delay seeking medical advice because of information you have read on this Website. Do not start or stop taking any medications without speaking to your own Medical Provider or Mental Health Provider. If you have or suspect that you have a medical or mental health problem, contact your own Medical Provider or Mental Health Provider promptly. The information contained on this Website has not been evaluated by the Food and Drug Administration.

NOT LEGAL OR FINANCIAL ADVICE.

I am not an attorney, accountant or financial advisor, nor am I holding myself out to be. The information provided directly by me or contained in this Website is not intended to be a substitute for legal or financial advice that can be provided by your own attorney, accountant, and/or financial advisor. Although care has been taken in preparing the information provided to you, I cannot be held responsible for any errors or omissions, and I accept no liability whatsoever for any loss or damage you may incur. Always seek financial and/or legal counsel relating to your specific circumstances as needed for any and all questions and concerns you now have, or may have in the future. You agree that the information on our Website is not legal or financial advice.

PERSONAL RESPONSIBILITY.

You aim to accurately represent the information provided to us on or through our Website. You acknowledge that you are participating voluntarily in using our Website and that you are solely and personally responsible for your choices, actions and results, now and in the future. You accept full responsibility for the consequences of your use, or non-use, of any information provided on or through this Website, and you agree to use your own judgment and due diligence before implementing any idea, suggestion or recommendation from my Website to your life, family or business.

EARNINGS DISCLAIMER.

Any earnings or income statements or examples shown through our Website are only estimates of what might be possible now or in the future. There can be no assurance as to any particular financial outcome based on the use of our Website. You agree that I am not responsible for your earnings, the success or failure of your personal or business decisions, the increase or decrease of your finances or income level, or any other result of any kind that you may have as a result of information presented to you through our Website. You are solely responsible for your results.

TESTIMONIALS.

I present real world experiences, testimonials, and insights about other people’s experiences with my Website for purposes of illustration only. The testimonials, examples, and photos used are of actual clients and results they personally achieved, or they are comments from individuals who can speak to my character and/or the quality of my work. They are not intended to represent or guarantee that current or future clients will achieve the same or similar results; rather, these testimonials represent what is possible for illustrative purposes only.

ASSUMPTION OF RISK.

As with all situations, there are sometimes unknown individual risks and circumstances that can arise during use of my Website that cannot be foreseen that can influence or reduce results. You understand that any mention of any suggestion or recommendation on or through my Website is to be taken at your own risk, with no liability on my part, recognizing that there is a rare chance that illness, injury or even death could result, and you agree to assume all risks.

LIMITATION OF LIABILITY.

By using this Website, you agree to absolve me of any liability or loss that you or any other person may incur from use of the information, products or materials that you request or receive through or on my Website. You agree that I will not be liable to you, or to any other individual, company or entity, for any type of damages, including direct, indirect, special, incidental, equitable or consequential loss or damages, for use of or reliance on my Website. You agree that I do not assume liability for accidents, delays, injuries, harm, loss, damage, death, lost profits, personal or business interruptions, misapplication of information, physical or mental disease or condition or issue, or any other type of loss or damage due to any act or default by me or anyone acting as our agent, consultant, affiliate, joint venture partner, employee, shareholder, director, staff, team member, or anyone otherwise affiliated with my business or me, who is engaged in delivering content on or through this Website.

INDEMNIFICATION AND RELEASE OF CLAIMS.

You hereby fully and completely hold harmless, indemnify and release me and any of my agents, consultants, affiliates, joint venture partners, employees, shareholders, directors, staff, team members, or anyone otherwise affiliated with my business or me from any and all causes of action, allegations, suits, claims, damages, or demands whatsoever, in law or equity, that may arise in the past, present or future that is in any way related to my Website.

NO WARRANTIES.

I MAKE NO WARRANTIES RELATED TO THE PERFORMANCE OR OPERATION OF MY WEBSITE. I MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE INFORMATION, CONTENT, MATERIALS, PROGRAMS, PRODUCTS OR SERVICES INCLUDED ON OR THROUGH THE WEBSITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, I DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

ERRORS AND OMISSIONS.

Although every effort is made to ensure the accuracy of information shared on or through this Website, the information may inadvertently contain inaccuracies or typographical errors. You agree that I am not responsible for the views, opinions, or accuracy of facts referenced on or through my Website, or of those of any other individual or company affiliated with my business or me in any way. Because scientific, technology and business practices are constantly evolving, you agree that I am not responsible for the accuracy of my Website, or for any errors or omissions that may occur.

NO ENDORSEMENT.

References or links in my Website to the information, opinions, advice, programs, products or services of any other individual, business or entity does not constitute my formal endorsement. I am merely sharing information for your own self-help only. I am not responsible for the website content, blogs, e-mails, videos, social media, programs, products and/or services of any other person, business or entity that may be linked or referenced in my Website. Conversely, should my Website link appear in any other individual’s, business’s or entity’s website, program, product or services, it does not constitute my formal endorsement of them, their business or their website either.

AFFILIATES.

From time to time, I may promote, affiliate with, or partner with other individuals or businesses whose programs, products and services align with mine. In the spirit of transparency, I want you to be aware that there may be instances when I promote, market, share or sell programs, products or services for other partners and in exchange I may receive financial compensation or other rewards. Please note that I am highly selective and I only promote the partners whose programs, products and/or services I respect. At the same time, you agree that any such promotion or marketing does not serve as any form of endorsement whatsoever. You are still required to use your own judgment to determine that any such program, product or service is appropriate for you. You are assuming all risks, and you agree that I am not liable in any way for any program, product or service that I may promote, market, share or sell on or through my Website.

SITE ACCESS.

You will be able to access this website without having to register any details with us.

USE OF WEBSITE.

You are permitted to use our website for your own purposes and to print and download material from this website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.The copyright and other intellectual property rights in all material on this website are owned by us or our licensors, and must not be reproduced without our prior consent. No part of this website may be reproduced without our prior written permission.

SITE UPTIME.

We take all reasonable steps to ensure that this website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime. This website may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible we will try to give our visitors advance warning of maintenance issues, but shall not be obliged to do so.

We collect information from you when you sign up for a session, subscribe to a mailing list, download content, or respond to a survey. When registering for a session on our site, as appropriate, you may be asked to enter your email address. You may, however, visit our site anonymously.

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. In general, the Personal Information you provide may be used in one of the following ways:

To personalize your experience (your information helps us to better respond to your individual needs)
To improve our website (we continually strive to improve our website based on the information and feedback we receive from you)
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
To send periodic emails (The email address you provide may be used to send you information, respond to inquiries and/or other requests)

Non-Personal Information: In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also may aggregate Non-Personal Information in order to track trends and analyze use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion. We do not sell, trade or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business or providing services to you, so long as those parties agree to keep this information confidential. We also may release your information when we believe release is appropriate to comply with the law, enforce our site policies or protect ours or others rights, property or safety.

YOUR CONSENT.

By using our site, you consent to our Privacy Policy.

By using my Website and/or checking the box on your intake form, you are agreeing to all parts of the above Disclaimer. If you have any questions about this Disclaimer, please contact me at RockThatCreativeJob@gmail.com.